shipping & returns

ORDER PROCESSING

Please allow up to 1 week for your order to be processed. Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.

ORDER CONFIRMATION

Once an order is placed, a confirmation email will automatically be sent to the provided email address with an order number for reference. If you do not receive a confirmation or shipment notification, please check your spam folder before contacting us.

studio@flactera.com

ORDER CHANGES & CANCELLATION 

We do not accept changes once an order has been placed. 

To request an order cancellation, please contact us immediately at studio@flactera.com with your name and order number. We do not accept cancelations once an order is processed.

INCORRECT SHIPPING ADDRESS

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact studio@flactera.com with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.

If there is any incomplete address, we will contact you as soon as possible. We have a timeframe of 5 business days to provide the correct shipping information. If we have not received an answer within 5 days, your order will be cancelled.

RETURNED ORDERS DUE TO INCORRECT ADDRESS

Please contact studio@flactera.com with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

LOST PACKAGES

Flactera Shop is not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim.

for our first launch, we sadly can not provide tracked shipping.

RETURNS & EXCHANGES

We do not accept returns/exchanges. Flactera Shop is not responsible for any products damaged or lost during shipping. If you received a damaged package, please contact the shipment carrier to file a claim.

If you receive a broken item, please contact studio@flactera.com with your name, order number, and a photo of the item in the condition you received it. 

Please save all packaging materials and damaged goods before filing a claim.